CANCELLATION AND RETURN CONDITIONS
Last Updated: 14/07/2026
As WOODCODER, all orders placed through the Platform are produced custom-made in accordance with the dimensions, design, material and technical specifications requested by our customers. For this reason, the following conditions apply.
1. Right of Withdrawal
For products ordered through the Platform and specially produced in line with the customer's requests or personal needs, there is no right of withdrawal pursuant to the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts. None of the products produced by WOODCODER are of a standard production nature.
2. Order Cancellation and Change Requests
The customer confirms their order by personally making all selections regarding the product's dimensions, material, model, color, technical specifications and all other choices when creating the order. Upon confirmation of the order, the customer is deemed to have accepted the accuracy of the order information and the production process is started immediately.
No changes can be made to the order after the order is confirmed and the production process has started. In this context, no change can be requested to the dimensions, model, material, color, technical specifications or other order information.
After the production process has started, the order cannot be canceled, a refund cannot be requested, and the right of withdrawal from the order cannot be exercised.
The Company is not responsible for production errors arising from the customer entering incorrect or incomplete information during the order. The order will be produced based on the information confirmed by the customer.
This article has been drawn up pursuant to Article 15/1-b of the Law No. 6502 on the Protection of the Consumer for products specially produced in line with the customer's requests or personal needs, and there is no right of withdrawal for products of this nature.
3. Scope of Returns and Free Resolution
In the event that the following situations are identified, the necessary examination will be carried out and free repair, re-production, or an appropriate resolution within the scope of the relevant legislation will be provided:
The product being produced contrary to the order,
The use of dimensions or materials different from the approved design/order confirmation,
Defect or manufacturing error arising from production,
Transport-related damage during delivery having been duly recorded in a report.
4. Notification Period
In the case of transport-related damage, it is mandatory for the customer to inspect the product upon receipt and to have a Damage Assessment Report drawn up by the cargo officer at the time of delivery.
In the case of non-transport-related damage, the customer must inspect the product they have received at the moment of delivery and must notify WOODCODER in writing, together with photograph and/or video records, of any defect or non-conformity that they believe arises from production, within 3 (three) business days from the date they received the product.
5. Assembly Service and Liability
Products are delivered disassembled (not installed). The customer may request an assembly service from WOODCODER for an additional fee during or after the order. The scope and fee of the assembly service are determined separately.
In the event that the assembly service is carried out by the customer or third parties other than WOODCODER, WOODCODER cannot be held responsible for any damage arising from the assembly, incorrect installation of the product, defect caused by incorrect assembly, loss of function, safety risk or other damages. In such cases, the product warranty remains valid only in respect of production errors that can be proven independently of the assembly.
The customer accepts and declares that all risk and responsibility that may arise from assembly operations carried out by third parties belongs to them.
6. Contact
To obtain information and support about returns, exchanges or your order, you can contact us through the following communication channels.
WOODCODER Support
E-mail: destek@woodcoder.com